Start with the basics — most issues are quick fixes.

Try this:

• Charge the battery for 5–10 minutes

• Make sure the cart or disposable is fully seated

• Take a gentle pull (2–3 seconds — no blinkers)

If it still isn’t hitting, see the rest of the FAQs or contact us below

Blinking usually means low battery or a connection issue.

What to do:

• Recharge the battery

• Remove the cart and gently reattach it

• Make sure the connection points are clean and dry

If blinking continues after charging, reach out to support.

This is very common and usually caused by oil thickening.

Quick fix:

• Hold the cart upright for a few minutes

• Take a short, gentle pull (don’t pull hard)

• Warming the cart slightly with your hands can help

Avoid long or forceful pulls — they can make clogging worse.

This usually happens from overheating.

Most common causes:

• Long pulls (“blinkers”)

• Chain-hitting without pauses

• Battery voltage too high

Best practice: Sip, don’t rip. Short, gentle pulls preserve flavor and effects.

Yes — even disposables benefit from a quick initial charge.

We recommend charging for 4–5 minutes before first use to ensure optimal performance.

Yes. Always.

Storing upright helps keep oil where it belongs and reduces:

• Clogging

• Weak hits

• Oil pooling near the mouthpiece

This is usually related to:

• Battery charge level

• Oil temperature (cold oil is thicker)

• Connection points needing reseating

A short recharge and gentle pulls usually solve this.

No — that’s normal.

High-quality oil (especially rosin-based products like Rosin King) naturally thickens, especially in cooler environments. This does not mean the product is defective.

We don’t recommend it.

Blinkers can:

• Burn the oil

• Mute flavor

• Reduce cart lifespan

For best results: 2–3 second pulls, with pauses in between.

They’re different expressions — same care.

• Rosin King focuses on premium rosin flavor and effects

• Jersey Sauce Boss highlights bold, expressive profiles

Both are crafted and handled by Glass Meadows with the same standards.

We’ve got you.

Head to Contact Support and tell us:

• Which product you have

• What’s happening

• What you’ve already tried

Our team will take it from there.